Frequently Asked Questions
Below you can read our frequently asked questions. Is your question not listed? Feel free to contact us, we are happy to assist you!
Yes, there is an AED available on the grounds for emergencies. It can be found at the reception.
Contact the reception immediately (045-5321747) or call the emergency number 112. Always follow the instructions of the campsite staff.
The reception can help you with contact details of the nearest veterinarian.
For medical care you can contact the general practice Kerkstraat: Kerkstraat 46, 6374 HM Landgraaf. 045 531 23 64.
Remove the tick as quickly as possible with a tick remover or tweezers. Check the bite area and consult a GP if you have any symptoms. You can also ask for advice at the reception.
The maximum speed on the campsite grounds is 5 km/h. This is for everyone's safety, especially playing children.
Yes, at the reception you will receive the SEP key during check-in, which allows you to use the showers in the shower building for free.
Yes, there are various cycling and walking routes available that you can pick up at the reception. There is also information about routes and other activities in the area.
Yes, one car is allowed per pitch and accommodation. It may be parked on the pitch itself or in a nearby parking area. Any additional cars may be parked in the parking lot for a fee.
Yes, there are 2 charging points for electric cars in the campsite parking lot.
Yes, there is public transport in the area with bus and train stations nearby. The reception can inform you about the closest stops and schedules.
Yes, mail and packages can be delivered to the reception. Please clearly state your name and pitch or accommodation.
Lost items are kept at the reception. Contact the reception to inquire about found items.
The use of drones is not allowed on the campsite to ensure the peace and privacy of guests.
These devices are allowed on the campsite as long as you keep to the speed of 5 km/h. This is due to nuisance and safety.
The nearest mailbox can be found on the Rinckberg, near number 49. You can also send letters/packages at the Readshop, next to the Plus.
No, the swimming pool is exclusively for our camping guests. However, you are very welcome on our terrace and in the playground.
The opening hours of the swimming pool are from 10:00 AM to 8:00 PM. The opening hours of the water play park are from 12:00 PM to 8:00 PM.
The swimming pool is open daily from Saturday, April 25 until September 13.
The swimming pool is 16 meters long.
Yes, the swimming pool is heated to around 28 degrees. The water play park is not heated but warms up very quickly from the sun.
Yes, from April 3 until October 25 the reception is open daily.
Click here for the current opening hours or download the Camping de Watertoren APP.
In the winter period the reception is only open limited hours.
Yes, there is a disabled-accessible room in the sanitary building, with amenities such as a raised toilet with handles and a lowered sink.
There is also a shower with a removable seat available for comfortable use.
Animation is offered during Ascension Day, Pentecost, and in the summer holidays.
Yes, every guest receives a personal WiFi code upon reservation. The code is valid for 3 devices simultaneously.
Yes, the campsite has a laundromat with washing machines and dryers. Note that you will need coins for this.
Yes, there is a freezer in the laundromat to place cooling elements.
Yes, the campsite offers rental of (electric) bikes, children's bikes, pedal cars, and child seats.
You can book from October for the following year.
You can pay your reservation via the payment link you received after the confirmation of your booking. If this does not work, you can always ask by email for the account number and we will send it to you.
Yes, we accept ACSI and Camping Key (show card upon arrival)
We have various seasonal spots. You can send a non-binding email to: info@dewatertoren.nl to inquire if there is availability. This also applies to the pre and post-season spots.
After completing an online booking, we receive your reservation in our system. We first check it before sending the final reservation confirmation (also check your spam folder).
Yes, you can always indicate your preferences in the comments; we try to accommodate them as much as possible. Note that a small fee is charged for a preferred location in 2026.
The total number of people, including guests, on a camping pitch may not exceed 6. A fee of €9.50 per person per night applies to guests, which includes use of the facilities. Overnight guests must always be registered at the reception by the main booker.
Pets are only allowed in our chalet type A. (max. 1 pet)
For rental accommodations, the maximum number of allowed persons, including guests, must not be exceeded. A rate of €9.50 per person per night applies for guests, which includes the use of facilities. Additionally, there is a one-time sheet package fee of €9 per person. Overnight guests must always be registered at the reception by the main booker.
Motorhomes with a weight over 3500 kg are not allowed. Please contact the reception if your motorhome is heavier.
All pitches are on average 100m²
All basic pitches are equipped with 6 ampere power.
The comfort pitches have 10 ampere power, which can be increased to a maximum of 16 ampere if desired.
You can buy gas cylinders at the reception. Refilling is unfortunately not possible.
Note: not all types are available. Please check with the reception for options.
You can empty your chemical toilet at the outside of the central shower building and at the outdoor toilets near the playground.
Yes, barbecuing is allowed at the campsite, provided it is done safely and does not cause nuisance to other guests. (for the protection of our grass, please use a tile with small disposable barbecues, which you can pick up at reception).
No, that is not allowed.
Yes, an extra small tent is allowed (free of charge), provided it stays within the size rules (2x3) and fits with your camping equipment. If you have a second tent, you can add this to your reservation for a small fee.
Standard party tents (3x3 meters) are allowed, provided they fit on the pitch. Large party tents only after consultation.
Use only breathable materials such as bark mats or special camping materials that are water-permeable. No PVC or non-breathable plastic.
Dogs are welcome in our park, with some conditions.
In a selected area of the site, a maximum of 2 dogs per campsite are allowed. Dogs must be kept on a leash at all times.
Dogs are also warmly welcome in the restaurant, provided they are leashed and do not cause any inconvenience to other guests.
For families with (young) children, the following camping fields are very suitable due to their location, clarity, and play opportunities near the campsite.
• Field 180 to 191
• Field 141 to 150
• Base field 75 to 88
You can download the Camping de Watertoren APP, where you can find detailed instructions. Or ask at the reception.
Upon arrival, you will receive all necessary information at the reception, including a map and your site or accommodation number. The route is clearly signposted on the site.
Check-in: from 13:00
Check-out: before 11:00 on the day of departure
The barrier operates based on license plate recognition. When you make a reservation or during check-in, you provide the license plate number of your vehicle.
The barrier is open daily from 07:00 to 23:00.
Outside these times, you can park your vehicle in our parking lot, before the barrier.
Check-in: from 15:00 (during peak season it may happen that due to busy periods you can check in from 16:00).
Check-out: before 10:30 on the day of departure.
Yes, a late check-out is possible based on availability.
Contact reception to discuss options and costs.
Yes, it is possible to cancel an accommodation/campsite. Camping De Watertoren follows the Recron conditions. You can avoid these costs by taking out cancellation insurance when you book (see question 4).
Cancellation fees depend on the time of cancellation. The closer to the arrival date, the higher the amount charged. See the full terms and conditions on the website or contact the reception.
Yes, when making your booking you can add cancellation insurance. This covers you against cancellation costs in case of unforeseen circumstances (such as illness or death of close family etc.)
The terms and conditions of the cancellation fund are available on the website.